Terms and Conditions- Order Related

Last updated February 26, 2024

1. Order Cancellation

We will be unable to cancel the order, once it has been placed on the website.

2. Complaints and Grievances

In case if you have any product or post- delivery complaints/grievances, you must notify us within 15 days of having received the order.* Please share package opening video for us to take a suitable action. If your ordered products have arrived in a physically damaged or defective condition or are different from what was ordered, request you to reach out to us*

3. Delivery Status

For any delivery related issue request you to please notify us within 7 days of having received your delivery confirmation message from our delivery partner.. Suitable action will be taken accordingly.

4. Refunds and Returns

Only defective and damaged products can be returned within 4 working days from the day of delivery. The refund amount will be processed via RazorPay within 15 working days. *Kindly share the message/ image of the delivery confirmation OR product condition (whichever applicable): For your (i) complaints/griveances and (ii) refunds/returns: Email: help@snackzilla.in